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The system features that allows the user to monitor their agents’ performance and current status based on call statistics, through both real-time and historical data.
This feature allows users to record initial, and after hours greetings for any extension.
(SKILL-BASED ROUTING, AUTOMATIC CALL DISTRIBUTION, INTELLIGENT CALL ROUTING)
Toll Free Express’ service has the ability route / assign the incoming calls to agents with specified skills. This allows better support quality.
Toll Free Express’ phone system has the ability to be integrated to any billing database. This way, all database entries can be identified by the phone system. With phone system and database integration, a support agent can immediately browse thru customer records before talking to the customer. The phone system generates all related information stored in the database associated with the calling number.
The announce feature allows the user to store and announce pre-recorded names of frequent callers.
This feature allows customers to dial an extension that will keep them in queue for call back. This way, customers need not wait on hold; instead, as soon as an agent becomes available to assist the customer, the phone system calls the person back.
Allows you to block incoming calls from unwanted callers.
With Toll Free Express’ services, clients, business partners, or anyone can simply dial an extension/ID to your phone system allowing them to join into a specific conference channel where they can interact with everyone else currently in that channel.
Ability of a phone system to display the telephone number of the calling party.
Toll Free Express phone system has the ability to be integrated to any database. This way, all database entries can be identified by the phone system. With phone system and database integration, a support agent can immediately browse thru customer records even before he talks to the customer. The phone system generates all related information stored in the database associated with the calling number.
A feature that allows the transfer of incoming calls to another number of the user's choice.
Automated call forwarding
This feature allows the user to monitor all calls as it allows reports to be generated based on various parameters such as type of call, number of calls, and other categories.
A service feature in which all information on a call, or call data are recorded and collected for evaluation and analysis purposes.
Automated pin generation sent thru email and through webpage for instant use, dial the username and pin name on a regular phone and dial long distance at phone card rates.
Allows users to have a telephone conversation with multiple individuals.
Allows you to save and use any hold music of your preference. This is the hold music your callers will be listening into while they are on hold.
Each Toll Free Express account has the ability to save messages (welcome messages, emergency messages, etc.) that can be used whenever there is a need.
Toll Free Express’ services allows distinct multiple settings for multiple branding settings. Each queue set by the account owner can have its own specified music on hold.
Allows callers to route their telephone calls to specific persons or areas by dialing the name.
Each Toll Free Express account has 4 free email address that is capable of email forwarding. Email forwarding feature allows each Toll Free Express email address to forward emails received in the Toll Free Express server to any prefered email address.
This feature allows clients to schedule a callback thru a web interface. Using this feature, customers need not wait on hold; instead, as soon as an agent becomes available to assist the customer, the phone system calls the person back.
This service tracks you anywhere you are to attempt to deliver a call to you. It announces the name of the caller and lets you choose to talk to the person or send them to voice mail. You can even specify times of day and days of the week for taking calls on different numbers.
This Toll Free Express phone feature allows clients to schedule a callback so that they do not have to wait on hold for an agent. While on hold, there will be prompts wherein the caller is given the option to hold more or to schedule a callback. The caller may choose to enter an extension to be queued for a callback. Then he can just hang up. Once an agent becomes free, the phone system automatically calls back the person who scheduled a callback.
Toll Free Express’ phone system is capable of transferring the call by dialing into an empty phone channel. The receiver of the call can temporarily park the call in that empty channel and another agent can enter that channel to speak with the caller. This feature allows call transfer to any virtual location for better escalation while the customer is not made to call again.
Toll Free Express Internet Fax Service allows callers to your Toll Free Number to select a fax extension number on your Toll Free Express phone menu that allows them to send a fax to you. Toll Free Express then converts the fax into a picture file and emails them to email addresses of your choice! No more organizing and wasting papers, you file all faxes on your hard drive.
The Internet protocol specifies the format of packets, which are also called datagrams, and the addressing scheme, which in effect allows communication between two parties with no direct telephone links.
The Interactive Voice Response allows the callers to select from a menu or provide more information, as defined by the user's needs.
In house virtual vpx system, automated local call routing systems.
Allows the users to monitor their agents in real-time for evaluation purposes.
Voicemail boxes are available with up to 5 GB of disk space. This allows users to store their voice mail messages, saved in .wav format.
US accessible toll free number routed to any phone number in the country.
This system allows the user real time monitoring of calls, as well as viewing reports and statistics on-line.
The Toll Free Express web interface allows each enterprise account owner the ability to keep track of agent performance, call status, specific agent activity, in real time. This makes it easier for call center managers to monitor agent performance, even without physically watching over them.
With Toll Free Express’ call systems, an enterprise account owner has the ability to monitor the queue, the number of the customers calling per extension, the number of minutes on hold, and the number of agents available or busy; all in real time.
Toll Free Express’ control panel has the ability to give users a detailed report of all the usage incurred in their account.
This is similar to Automatic Dial, which allows you to dial a predetermined number by pressing a single key on your handset. The user can assign or change the number to be stored against each key.
This feature allows the user to record calls during specified time intervals, for the purpose of monitoring calls for analysis or evaluation
Toll Free Express understands that businesses may have different brands under one main company. Thus, the Toll Free Express call management system is capable of setting up multiple accounts with customizable settings for each.
Vanity numbers are numbers that spell out a certain phrase that is associated with your business. They are generally used in marketing strategies to increase spontaneous recall. It makes customers call a number by impulse. Vanity numbers decrease the need to consult phone directories. Vanity numbers can be categorized into three, mnemonic, message, and number translation. Mnemonic needs to be unforgettable and allow minimal error in recall of an 8XX number. The message should be neutral. The translation should be simple, easy to spell and should encompass all other numeric combinations in case of misdials.
This product allows users to call out without physically purchasing a calling card. All they have to do is to sign up for a Toll Free Express calling card account, and they will be given a pin and an ID thru email. All sign up processes are done online. The best part is all users can get the lower phone rates.
This feature allows users to manage their account online. They can modify and save information anywhere they are, anytime.
The Toll Free Express control panel is web-based, making it easy to modify queue assignments of agents anytime. All they need to do is to login to their specified user accounts and edit the settings.
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